Customer service

Our company has paid much attention to the pre-sale and after-sales service of customers for many years, providing customers with satisfactory solutions, high-quality products, and perfect aftersales. It is our consistent commitment to win the satisfaction of each customer.

Optimize the design: We communicate with the user patiently, understand the actual needs of the user, and provide the user with an optimized and reasonable design plan.

Spare parts protection: We guarantee to provide customers with spare parts services for at least 10 years, so as not to leave equipment idle due to aging equipment components ...

Equipment upgrade: We fully take into account the new needs of users in the enterprise development process, such as production capacity, energy conservation, etc.. We provide you with a new renovation plan, saving your funds ...

Operation Training Service: When the equipment is delivered, we provide your staff with comprehensive training services for equipment use, maintenance, and simple maintenance. We also provide written documents to prevent staff movement from causing the equipment to stop working.

Incoming Test Service: We have a complete material testing center, welcome new and old users to provide various materials field testing ...

Service flow:
1, before sale:
Establish files, contact customers, introduce the technology and equipment of the factory, understand the needs of users, recommend relevant equipment, implement test materials and related technical preparations, and improve technical parameters.
2, sales:
Provide user related drawings, technical materials, coordinate user equipment installation and construction, inform user of production speed and production quality. Ensure the synchronization of user engineering progress and equipment manufacturing. Deal with emergencies and keep good communication with users.
3, after sales:
1 Send personnel to the user to guide the installation and be responsible for debugging until delivery.
Responsible for user related personnel operation, maintenance skills training.
3 Long term high quality and high price to provide spare parts.
4 The equipment has a shelf life of one year. Within one year after the acceptance of the equipment, the equipment is damaged due to the quality of the equipment itself. It is responsible for free maintenance, such as charging a fee for failure due to improper operation, and carrying out 48 hours of service maintenance. That is, the user's questions must be answered within the first 24 hours of receiving the user's message. If they can not be solved on the phone, they will arrive at the user's site within the next 24 hours to solve the problem.
4, service basic flow chart